Frequently asked questions

Where can I park?

There are car parks allocated to Quay Park Surgical Centre patients on the ground level, in front of the building, with other car parks available for 60 minute periods. (please display our brochure in your windscreen when parking at Quay Park).

A drop-off area is available at the main entrance to the building and there are also pay and display car parks in the immediate vicinity.

On arrival, please report to the reception at Quay Park Surgical Centre when registration and a check of all your personal details will occur.

•Your prior approval letter
• All medications you are currently taking in their original containers, including herbal and dietary supplements
• Print out of medication list from your GP or Pharmacy
• Glasses and mobility aids

Inpatients should also bring
• Night attire
• Comfortable footwear
• Personal toiletries
• Children’s toys (as appropriate)

Visiting hours are flexible, which you can arrange with your nurse, however we do require all visitors to depart by 8:30pm.
During COVID-19 visiting will be restricted; the website will be updated should alert levels change or ring Quay Park Reception to confirm.

Visiting restrictions are variable, dependent upon the current COVID-19 alert level in place. You have a right to limit the number of visitors, or not have visitors at all. Please talk to your nurse to arrange this. We do ask that you show courtesy to other patients and nursing staff by limiting noise and the number of visitors present at any one time.

Prior to the beginning of your procedure your specialist will see you in the admitting area or anaesthesia bay.

On your arrival to the Post Anaesthesia Care Unit your designated contact person will be notified via telephone.

When your surgery is scheduled your specialist will book your estimated length of hospital stay.
Day Surgery Patients usually stay between one – two hours following surgery. However, this can vary for some procedures and may extend to overnight hours depending on your specialist’s and your nurse’s assessment.

Visitor questions

Do I have to book before visiting someone at Quay Park?

Booking is not required. We request you scan the QR code or sign the visitor register on entry. Please do not visit if you are unwell and/or have any cold or flu-like symptoms.

Should you want to bring food or drinks into hospital for an overnight patient it is important that it is safe and hygienic. Many cases of food poisoning in hospital have been traced back to food brought in from outside. If you would like to bring food into hospital we ask that you bring healthy choices.

Visiting hours are flexible, which you can arrange with your nurse, however we do require all visitors to depart by 8:30pm. The clinical condition of some patients may restrict the number of visitors allowed.

Paediatric patients can have one parent stay with them overnight, just be sure to let the staff know prior to arrange amenities.
There is no provision for overnight stays for a support person at the hospital.

Please enquire at Reception or the ward Nurses Station on arrival.